Last updated: September 12, 2026
1. Agreement
These Terms and Conditions (“Terms”) govern your use of the Blue Bit Link website (bluebitlink.com) and all services and products provided by Blue Bit Link (“Company,” “we,” “us”). By using this website, purchasing services, or buying software, you agree to these Terms.
2. Definitions
- Managed Services: Ongoing IT support plans (Essentials, Standard, Premium).
- Block Hours: Prepaid bundles of IT service hours (Starter 5 hrs, Growth 10 hrs, Project 25 hrs).
- Software: Digital software licenses sold through our Software Shop (currently EaseUS products).
3. Managed IT Services
- Plans are billed monthly per user, plus a one-time onboarding fee per user, as quoted after consultation.
- Plans renew automatically each month until cancelled. Cancel with 30 days’ written notice to info@bluebitlink.com.
- Plan scope covers the services listed for your tier. Work outside that scope is billed at our standard hourly rate or via Block Hours.
- We will provide services with reasonable professional skill and care, during our stated business hours unless your plan includes after-hours coverage.
4. Block Hours
- Block Hours are prepaid and must be paid in full before work begins.
- Hours are valid for 12 months from purchase; unused hours expire without refund.
- Hours are consumed in 15-minute minimum increments and tracked by us; usage reports available on request.
- Block Hours are non-refundable once work has commenced.
5. Software Shop
- All software is delivered digitally (license key / download link) to the email provided at checkout.
- Licenses are subject to the software publisher’s own license agreement (e.g., EaseUS). You agree to comply with it.
- Because software is delivered digitally, all software sales are final once the license key has been delivered, except where required by law.
- If a key is defective or undelivered, contact us within 14 days and we will replace it or refund the purchase.
6. Payments
- Payments are processed securely via Stripe. We do not store card details.
- Managed plan fees are due monthly in advance. Late payments may incur a 1.5% per month late fee, and services may be suspended after 15 days past due.
- You are responsible for taxes applicable in your jurisdiction.
7. Client Responsibilities
- Provide timely access, credentials, and information reasonably needed to perform services.
- Maintain valid licenses for third-party software in your environment.
- You are responsible for your data; while we follow best practices, you should maintain your own backups unless backup services are expressly included in your plan.
8. Acceptable Use
You agree not to use our services or website for unlawful purposes, to infringe intellectual property rights, or to disrupt our systems or other clients’ systems.
9. Warranties and Disclaimers
- Services are provided “as is.” We warrant we will perform services professionally, but we do not warrant uninterrupted or error-free operation of your systems.
- Software is provided under the publisher’s warranty, if any. We make no additional warranties on third-party software.
10. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from services or products is limited to the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including data loss or business interruption.
11. Termination
- Either party may terminate managed services with 30 days’ written notice.
- We may suspend or terminate services immediately for non-payment or breach of these Terms.
- On termination, prepaid unused Block Hours are forfeited.
12. Confidentiality
Each party agrees to keep the other’s confidential information private and use it only to perform under these Terms.
13. Changes to These Terms
We may update these Terms; material changes will be posted on this page with a new “last updated” date. Continued use after changes constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of the State of Texas. Disputes will be resolved in the state or federal courts located in Bexar County, Texas.
15. Contact
Blue Bit Link — San Antonio, Texas
Email: info@bluebitlink.com
Website: https://bluebitlink.com